- All Client Information is Stored on Third Party Software Suppliers Database and Security Maintained at a High Level.
- When we accept your booking, we will send a personal confirmation that we have accepted that booking request via email or text message if preferred.
- You can pay your driver by cash or card and we only accept GBP currency. All credit/debit cards are accepted including Amex. We also accept bank transfers.
- For our account clients, we offer a 30-day payment agreement for any invoices from us to be paid.
- Our additional charges fall on Bank Holidays where we charge time and a half on all our fares. On Christmas Day, Boxing Day and from 18:00 New Year’s Eve through until Midnight New Year’s Day we charge double time. For any journeys between 23.30 and 06.59, we charge time and a half.
- Smoking is not permitted inside the vehicle at any time.
- You are allowed to bring alcohol into the vehicle with you but you are not at any time allowed to open the alcohol whether it is to be consumed or not. This is a council policy.
- No food is to be consumed inside the vehicle at any point.
- Baby seats are not required in a licensed private hire vehicle. However, we want our clients to travel safely so we can hold on to any baby seats until we pick you up on the return journey if you wish.
- A website booking should only be made for advanced bookings. We recommend 48 hours in advance of the journey to give us as much chance to accommodate.
- Please provide information in your booking request for Airport transfers, this should include the number of passengers travelling and whether you are travelling with checked in or just hand/cabin luggage. For a return from the Airport, we will also require a flight number so that we can monitor the flight. If the information is not provided, we will try to contact you. Clients are responsible for all parking charges, drop off and pick up fees when applicable to the booking and this will be quoted to you at the time of booking.
- Clients are responsible for requesting the correct size vehicle for their journey. We will guide you on which size vehicle is suitable for your passengers and luggage. If you request a vehicle and the number of passengers or luggage is in excess of the vehicles capacity then there is no guarantee we will be able fulfil your journey due to availability.
- For Airport transfers, we can guide you as to what would be a suitable pick-up time, to get you to the Airport in sufficient time for your flight. We monitor live traffic and will do our best to alter pick up times if we feel it is needed. We will not be liable for any flights missed due to reasons beyond our control such as heavy traffic, accidents on route or diversions in place.
- We do not charge any waiting time for Airport transfers or Seaport transfers.
- Our standard waiting time is charged at £24 per hour or £6 for every 15 minutes.
- Customers are responsible for all parking, congestion and road toll fees on top of the fare unless otherwise stated. These charges will be quoted to you at the time of booking.
- Cards will not be debited until the journey is completed.
- We can offer you an estimated price for journeys within the Horsham district that would be run on our in-vehicle metre however, it is just an estimate and does not always present the actual fare. We try to be as accurate as we can but real time issues such as waiting time, traffic or diversions will affect metred fares.
- We will provide the make and model of our vehicle along with the registration number if requested.
- For urgent issues please call 01403 372761 and we will look into your issue. Please do leave a voicemail as we cannot always answer due to being on the phone with clients or if we are driving.
- We reserve the right to issue a soilage charge of £100 if any passengers dirty or damage a vehicle to the extent that it has to be taken out of service or will have to be cleaned or repaired at a cost.
- Although we are a pre-booking service, we do our upmost to take short notice bookings, however with the nature of our pre booking process we cannot always guarantee availability.
- In the unlikely event of mechanical failure or circumstances out of our control we will not be liable for any claims for compensation.
- Although we do our utmost to avoid unplanned circumstances that can impact your transfer, there may be occasions that the vehicle you have booked becomes out of use, due to reasons beyond our control. We will do our best to arrange alternative vehicles at short notice, but this cannot be guaranteed.
These terms and conditions may be subject to change
